SP l São Paulo
Efetivo (CLT)
Administrador
Engenheiro Agrícola
Engenheiro Agrônomo
Marketing
Tecnólogo em Agric. de Precisão
Tecnólogo em Agronegócio
Responsabilidades
- Lead the Customer Success strategy across Latin America, aligning initiatives with organizational and business priorities.
- Develop and implement programs that drive customer adoption, engagement, retention, and loyalty through the dealer network.
- Lead and develop Customer Success teams through coaching, talent development, and a culture of continuous improvement.
- Collaborate closely with dealers to deliver a consistent and high-value customer experience across the customer lifecycle.
- Build strategic relationships with customers across different agricultural segments.
- Transform customer feedback and insights into actionable improvements to processes, services, and solutions.
- Drive utilization and value realization of a empresa technologies and solutions.
- Partner with Sales, Marketing, Precision Agriculture, Customer Support, Product Management, and other business functions to achieve common objectives.
- Monitor Customer Success performance metrics and identify opportunities to improve engagement, retention, customer satisfaction, and business outcomes.
- Lead initiatives related to customer relationship management processes and CRM evolution.
- Ensure compliance with corporate policies, internal procedures, and applicable regulatory requirements.
Requisitos
- QUALIFICAÇÕES MÍNIMAS
- 5+ years of experience in Customer Success, Customer Support, Commercial Operations, Customer Relationship Management, or related areas.
- Proven experience leading, coaching, and developing teams.
- Experience managing relationships with customers, dealers, and key stakeholders.
- Strong communication, influencing, and cross-functional collaboration skills.
- Strategic mindset with the ability to translate strategy into execution.
- Ability to lead multicultural teams in a regional environment.
- Fluent English.
- Bachelor’s degree in Business Administration, Engineering, Agronomy, Marketing, or a related field.
- Ability to work from Indaiatuba, SP.
- QUALIFICAÇÕES PREFERENCIAIS
- Intermediate or advanced Spanish proficiency.
- Experience leading regional or multinational teams.
- Experience with Customer Success frameworks focused on customer adoption, retention, and loyalty.
- Knowledge of digital technologies, connectivity solutions, precision agriculture, and agribusiness.
- Experience managing Customer Success KPIs and customer value realization metrics.
- Experience in digital transformation or technology commercialization environments.
- Understanding of dealer network operations and development.
Benefícios
- Variable compensation.
- Health Insurance.
- Dental Plan.
- Life Insurance.
- Private Pension Plan.
- Vision Care Benefit.
- Vaccination reimbursement.
- Corporate University.
- TotalPass.
- Depending on the location, on-site cafeteria, meal voucher, or food allowance.
- Pharmacy assistance.
