Analyst product complaint representative – São Paulo/SP

SP l São Paulo
Efetivo (CLT)
Farmacêutico
Médico Veterinário

Responsabilidades

• Manage the creation and processing of Veeva Case/Complaint Records from PV Works Cases.
• Update and utilize appropriate tools for efficient complaint processing.
• Facilitate information gathering from affiliates and submit Veeva Complaint records for assessment.
• Generate data to support Complaint metrics and complete comprehensive assessment of Complaint Records in Veeva.
• Review and close complaint records, ensuring consistency, compliance, and adherence to empresa processes.

Requisitos

• QUALIFICAÇÕES MÍNIMAS
  • Education level: Professionals in Pharmacy, Veterinary Medicine or related fields.
  • A minimum of 3-5 years of experience in the pharmaceutical or veterinary industry, with a focus on product complaints or pharmacovigilance.
  • Proficiency in English (fluent communication, reading, and written skills) and strong oral and written communication abilities.
• QUALIFICAÇÕES PREFERENCIAIS
  • Self-starter, proactive, and able to work independently with minimal direction.
  • Effective time management and organizational skills, with the ability to balance multiple cases and changing priorities.
  • Extremely well organized, with strong attention to detail.
  • Ability to prioritize and execute deliverables with little supervision.
  • Proficiency with Office Suite and strong workflow management skills.

Benefícios

• Monthly salary starting from R$ 5,500.
• Corporate Bonus.
• Sulamérica Health Plan.
• Sulamérica Dental Plan.
• Life Insurance.
• Meal Voucher R$ 1,000 per month.
• Food Voucher R$ 690.00 per month.
• Transportation Voucher or Parking.
• Private Pension.
• Medication Assistance (80% discount on prescribed medications).
• Day off on Birthday and on child’s birthday (up to 12 years old).
• Wellhub and Wellz.
• Optional Short Friday.
• Happy Hour and Dog Day at the office.