Technical support specialist – São Paulo/SP

SP | São Paulo
Efetivo (CLT)
Biólogo
Biomédico
Biotecnologista

Responsabilities

• Engage customers to collect and compile detailed information, conduct advanced data analysis and troubleshooting, understanding customer sample collection, processing and laboratory practices;
• Investigate, resolve advanced customer complaints and contribute to quality compliance through accurate and concise case documentation;
• Maintain product knowledge and support continuous improvement efforts;
• Represent Technical Support on projects and operational teams, communicating findings back to Technical Support;
• Performs additional tasks as assigned by the Technical Support Manager or Supervisor.

Requirements

• Bachelor’s Degree in Biological / Clinical Laboratory Science with minimum 2 years of relevant clinical or research experience in Biology, Virology, Microbiology or experience working in Life Science / Medical Device Industry (or equivalent)  OR Master’s Degree with 0-2 Years related work experience;
• Fluent English (written and oral) is required, with excellent written and verbal communication skills;
• Laboratory or Technical Support Experience in one or more of the following:
  • PCR and Microbiology, Molecular Biology Oncology or Virology;
  • Patient sample collection practices and workflow;
  • Sample preparation practices and methodologies;
  • Laboratory analytical diagnostic equipment, medical devices and software;
• Customer oriented – understands customer expectations and empathizes with customer & patient needs;
• Works independently in a structured manner with the ability to prioritize critical tasks.