Product support specialist – Campinas/SP

SP | São Paulo
Efetivo (CLT)
Engenheiro Agrícola
Engenheiro Agrônomo
Tecnólogo em Agric. de Precisão

Responsabilities

• Field calls from growers and dealers on technical support questions. These calls will include support requests for such things as installation, in-field operation, and in-field break downs;
• Respond to inquiries and call-back requests placed on the on-line ticket system;
• Make on-site service calls when an issue has progressed past the abilities of the local dealer and remote support is no longer an acceptable option;
• Generate and edit content for technical publications including operator and installation manuals, technical and service bulletins, knowledge base articles, and product instructions.

Requirements

• Bachelor’s degree in engineering or agronomy;
• Ability to communicate and present to large groups;
• Strong problem-solving skills;
• Fluent English and intermediary Spanish.