Product specialist (precision agriculture) – Campinas/SP

SP | São Paulo
Efetivo (CLT)
Administrador
Engenheiro Agrícola
Engenheiro Agrônomo
Marketing
Tecnólogo em Agric. de Precisão
Tecnólogo em Agroindústria
Tecnólogo em Agronegócio

Responsabilities

• Participate in weekly meetings with each active country in the region to represent the Product team in answering questions and gathering feedback
• Create user guides and training materials (and update as needed) ​
• Deliver initial and continued product training to ensure customers are effectively using the product​
• Prepare for successful seasons by gathering requirements and making crop, pest, and geographic configurations
• Write tickets in Jira for live market issues or enhancements of existing features
• Track and report on KPIs for each season
• Work with in-market leads to conduct feedback sessions with app users
• Manage user verification, role assignment, and permissions
• Track user engagement in the application

Qualifications

• BA/BS degree with strong academic record
• 4+ years of experience in Technical Support, Business Analysis, Customer Success, or similar capacity
• Successful track record of creating and executing product playbooks that drive team efficiency and productivity
• Demonstrated experience managing complex, cross-functional customer implementations (spanning   people, processes and technology) which includes building the processes, plans and tools from the ground up
• Excellent communication and interpersonal skills needed to build strong and effective relationships with customers and stakeholders, including executives, functional business owners and subject matter experts
• Experience preferred in Jira, ServiceNow, or similar to document product requests and support tickets
• Experience in business analytics platforms (Power BI, MixPanel etc.) is a bonus
• Passion for agriculture, social impact and sustainable food production