Customer care specialist – São Paulo/SP

SP | São Paulo
Efetivo (CLT)
Administrador
Engenheiro Agrícola
Engenheiro Agrônomo
Engenheiro de Produção
Marketing
Tecnólogo em Agroindústria
Tecnólogo em Agronegócio

PRINCIPAIS ATIVIDADES

• Track and monitor export shipments from initiation to delivery at the designated port, adhering to the agreed-upon Incoterm;
• Collaborate with the internal teams in Brazil to ensure timely product shipment and dispatch within the pre-established timeframe;
• Analyze shipments to identify delays and prioritize tasks, aligning with the Trading / Commercial teams;
• Proactively identify and escalate potential problems that may arise during the export process;
• Facilitate clear and consistent communication between teams in Brazil and abroad;
• Liaise with internal stakeholders to ensure timely delivery of updates and resolution of export-related issues;
• Lead meetings and action plan coordination for complex export transactions;
• Generate and distribute comprehensive status reports on export contracts to relevant departments;
• Open, analyze, and monitor non-conformities throughout the export process until their resolution;
• Design, implement, and analyze internal business partner satisfaction surveys to gather feedback and identify areas for improvement.

REQUISITOS

• Complete degree ;
• Experience with Export Management and/or Customer Service;
• Proven ability to monitor complex processes and identify potential issues;
• Experience with report generation and data analysis;
• A basic understanding of international trade principles is a plus;
• Experience working with agricultural commodities is a plus.