Field service specialist – Barueri/SP

SP | São Paulo
Efetivo (CLT)
Químico

Responsibilities

• Installation, performance maintenance, troubleshoot and support TA Instruments product suite (DSC, TGA, SDT, TMA, DMA, DHR, HR, ARES-G2, and RSA-G2) for multiple customer laboratories spanning across the Pharmaceutical & Life Sciences, Chemical Materials, Clinical, Food, Environmental, Forensics, Asphalt Systems, Academia and Government industries.
• Establish and maintain effective relationships with external and internal customers ensuring their success.
• Manage customer expectations, by communicating work performed and providing follow up plan if needed.
• Ensure customer compliance regulations are followed.
• Deliver system level training at customer sites.
• Manage service inventory according to TA Instruments policies.
• Prepares a variety of reports, logs and documentation of service and repair activities; prepares service reports for input to the product reliability report.
• Maintain sound knowledge regarding the technology and customers’ application demands.
• Effectively manage own dispatch, customer calls, administration and inventory ensuring you optimize your time and delivery against the metrics set within the business.
• Ability to work under pressure against tight deadlines.
• Will work under supervision and support of others and embrace training and support to facilitate continuous learning of TA Instruments products, services and customer satisfaction methodologies.
• Work with Sales team in respect to identifying future business development opportunities and needs for service contract sales.
• Ensure that quality system procedures and Health & Safety standards are adhered to at all times.

Qualifications

• Associates Degree in Chemistry, Engineering, Biology, Electronics or other science related field. Will also consider applications with equivalent experience, training and education.
• 2+ years experience with Installation, Performance Maintenance, Troubleshooting, Support and/or end user utilization of Scientific Instrumentation, preference for previous TA Instruments product suite (DSC, TGA, SDT, TMA, DMA, DHR, HR, ARES-G2, and RSA-G2…).
• Ability to perform effective system level troubleshooting.
• Will also consider an entry-level applicant.
• Highly passionate individual with charisma, perseverance, and determination, enjoys personal interaction and relationship building with customers
• Customer focused with very good listening skills
• Ability to understand, interpret and communicate complex technical issues
• Good interpersonal skills with a positive sense of humor and can contribute as part of an integrated sales/service organization
• Good priority setting and organizational skills
• An approach to problem solving
• Excellent verbal and written communication skills
• Able to communicate in English, including verbal, mail and paperwork
• A clean driving license and a valid passport will be required.
• This is a Brazil territory-based position with travelling within your designated territory and occasional overnight travel may be required.